Refund policy
Refund policy
Last updated: October 18, 2026
60-day money-back guarantee Use SAEROM every day as part of your normal shower routine. If it isn't right for you, contact us within 60 days of the delivery date with your order number, and we'll refund the full product price to your original payment method.
- You don't need to return the bars.
- One guarantee refund per household.
- Refunds are processed within 2 business days of approval. Your bank may take a few more days to show it.
Damaged or wrong items If your order arrives damaged or incorrect, contact us within 14 days of delivery with a photo and we'll send a replacement at no cost.
Lost packages If tracking shows no movement for 5 business days, contact us and we'll help locate it or send a replacement.